Mobile Money | The General Manager of MTN Mobile Money, Mr Eli Hini, has called on merchants and agents of mobile money in the country to be supportive in the fight against mobile money related fraud.
Speaking at the maiden edition of MTN agents’ appreciation night held in Takoradi for their agents in the Western and Central regions, he said “Agents have not been supportive in the fight against fraud; they are supposed to be our channel of educating customers to understand what the service is about, but rather, indulge in third party deposit during mobile money process,”
He added that it is about time mobile money agents have a change of attitude towards customers during the transaction and that any agent caught in any fraudulent activity will be blacklisted.
“With your support, we can manage and deal with these issues during trade so that the customer will have a better experience for the mobile money,” he reiterated
He further added, “We are here to recognize the effort of our hard working agents; in spite of the challenges, the agents have stood with us and supported our business this far and it is proper we show our appreciation to them,”
Recently, some agents have been suspected to be indulging in overpricing; some of these agents charge commissions to what has been fixed by MTN and also charge for services that are supposed to be free.
Mr Eli Hini mentioned that MTN is working with the Central Bank to have Agents Registered, so that, particulars of agents are stored in a database which can easily be traced.
According to him, MTN is also working with the police to come up with “Criminal Record Review” of agents. By this, all agents will be required to sign up for this programme so as to weed out criminals.
He noted that mobile money has transformed the lives of people, saved the individual from cash handling, protect customers from fraud and robbery among others.
The agents received items such as generator sets, television sets, rechargeable fans, solar lamps, motorcycle among others.